Any dead spots might create a delay if a panic button is triggered. This means it would be prudent to double-check the strength of your wi-fi network when implementing this safety technology. In addition to housekeepers, they can be useful for anyone delivering room service, cleaning restrooms, maintaining parking lots and grounds, and even bartenders or wait staff.īecause panic buttons are a connected device, they fall under IoT. Panic buttons are practical because they can be issued to any hotel worker with responsibilities away from public areas. Hotel managers will need to thoroughly plan out this communication sequence, accounting for contingencies if a manager is off duty or a security officer is already occupied with another incident. The alert can include the employee’s name or an ID number. This person may be an on-site security officer, manager, or front desk clerk with appropriate training. When pressed, an SOS alert with the employee’s specific location is silently dispatched to another hotel staffer. These panic buttons are not the audible kind that blare like a car alarm. Panic buttons are equipped with GPS, so they function like a 24/7 homing beacon. They can also be mounted inside a utility closet. They can be attached to lanyards, clothing, or housekeeping carts.
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How Does A Panic Button Work?Ī panic button is a small, portable device that emits an electronic signal over a wireless network such as Bluetooth, cellular, LoRa (long range), or wi-fi.
A panic button is an easier, safer option. And a housekeeper may not want to reach for a radio or cellphone either because could escalate a guest’s behavior. A room phone is insufficient as it may not be physically or quickly accessible in a heated moment.
Even in large hotels, housekeepers assigned in pairs could be a block away from each other at the opposite end of the same floor.įast, discrete communication is needed whenever and wherever a housekeeper feels threatened. Housekeepers often work a floor by themselves, reducing the likelihood of a witness. A hotel room is private, lacks surveillance cameras, and is a tight, enclosed space. Housekeeping staff are vulnerable to these encounters because cleaning rooms is an isolated activity.
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Individual hotels in Las Vegas, several major hospitality chains, the states of Illinois and New Jersey, plus cities like Long Beach and Oakland in California and Seattle, Washington have all adopted “hands off, pants up” measures. New York City has required panic buttons in all unionized hotels since 2012. While there is no federal law currently that requires panic buttons for housekeepers, a number of ordinances are already in place. 'Fast, discrete communication is needed whenever and wherever a housekeeper feels threatened.' -Ready Wireless Click To Tweet Problematic Guest Behavior
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